Reservations Agent

Description

Mount Juliet Estate, a Marriott Autograph Collection, is a 5* Resort, set in 500 acres of rich and historic Irish countryside. Whether it is the elegant grandeur of a magnificent Georgian Manor House or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories. We are proudly certified as a Failte Ireland Outstanding Employer, and we warmly welcome you to add your own experience to Mount Juliet Estate's ever evolving story. We have a fantastic vacancy for a Reservations Agent to join our exceptional team! Job Summary Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. It is always of utmost importance that the reservations department present a friendly and professional manner. As a Reservations Agent, you will act as the main point of contact for guest’s bookings for bedrooms, dealing with queries and cross selling of all available revenue streams. Key Duties and Responsibilities • Manage guests’ reservations, ensuring that their needs and wants are met to the highest standard. • Provide details of hotel facilities and pricing information. Impeccable and thorough billing skills. • Promoting and up selling the estate facilities and amenities. • Responding efficiently and effectively to guest feedback • Ensure expectations are set correctly, in advance of the guest’s stay. Minimum Requirements • 1 years’ experience in a similar role with a Reservations System or Front Office Team, Opera an advantage. • Excellent customer care skills.. Proficient IT skills • Excellent command of the English language both written and oral is essential. • Ability to cope well under pressure. • Highly motivated, and a team player. • Proficient IT skills including Opera, Marsha or other PMS system experience an advantage What we offer • Competitive salary • Employee meal • Complimentary gym access • Parking • International hotel discounts through Marriott • Continuous Professional Development opportunities • Employee Assistance Program Mount Juliet is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.