Host / Food & Beverage Assistant

Description

Mount Juliet Estate, a Marriott Autograph Collection, is a 5* Resort, set in 500 acres of rich and historic Irish countryside. Whether it is the elegant grandeur of a magnificent Georgian Manor House or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories. We are proudly certified as a Failte Ireland Outstanding Employer, and we warmly welcome you to add your own experience to Mount Juliet Estate's ever evolving story. We have a fantastic vacancy for a Host / Food & Beverage Assistant to join the team in our Michelin-Starred Lady Helen Restaurant. Duties and Responsibilities of the Role: Guest Experience & Hosting • Greet guests warmly upon arrival and escort them to their tables, ensuring a seamless start to their dining experience. • Maintain an organized and efficient reservation system, managing bookings across multiple outlets. • Provide menus, introduce guests to the restaurant’s offerings, and answer any queries about the menu, dietary preferences, or allergens. • Assist in resolving any guest concerns or special requests promptly and professionally. • Liaise with the kitchen and service team to ensure smooth communication of guest preferences and requests. F&B Coordination & Administration • Support the F&B team with the preparation of daily reservations, ensuring accurate guest counts and special requirements. • Assist in updating table plans and floor layouts based on reservations and walk-ins. • Coordinate with different departments (kitchen, bar, and service team) to ensure smooth operations during peak service times. • Manage and monitor inventory of hosting-related supplies, such as menus, table settings, and promotional materials. • Maintain and update guest profiles and preferences to enhance personalized service. Service Excellence & Team Collaboration • Work closely with the Restaurant Managers and F&B team to uphold the highest service standards. • Provide guidance and training to junior staff on hosting etiquette and reservation management. • Assist with special event setups and private dining arrangements as needed. • Maintain cleanliness and presentation of the reception/host area in each outlet. Requirements for the role: • Previous experience in a luxury hospitality environment essential. • Excellent communication and interpersonal skills with a warm, welcoming personality. • Strong organizational skills with the ability to multitask and work under pressure. • Proficiency in reservation management systems and basic administrative duties. • A proactive approach with attention to detail and a passion for exceptional guest service. • Ability to work flexibly across different outlets and shifts, including weekends and holidays. • Must have a Clean full Driving License Benefits Include: • Competitive Pay • Employee Assistance Program • International Hotel discounts • Staff Meal • Uniform • Training & Continuous Professional Development • Complimentary Health Club Access Why Join our team? • Be part of an award-winning, certified Best in Hospitality, globally recognized luxury hotel. • Collaborate with a passionate and dynamic team dedicated to excellence. • Enjoy competitive compensation, benefits, and opportunities for professional growth. • Shape the future of an iconic brand while creating unforgettable guest experiences. • Mount Juliet Estate is a certified Great Place to Work 2026 and are an equal opportunities employer.