Operations Manager
Description
Operations Manager - Robotics & Automation Boots Micro-Fulfilment Centre | Ashbourne, Co. Meath Lead One of Ireland's Most Advanced Automated Warehouses We're seeking an experienced Operations Manager to lead the day-to-day operation of the Boots Micro-Fulfilment Centre, combining people leadership, customer management and cutting-edge warehouse automation. Reporting to the General Manager, you'll be responsible for delivering operational excellence across fulfilment, inventory, automation and customer service while leading a high-performing management team. Key Responsibilities Operational Leadership • Lead inbound, fulfilment, inventory and outbound operations. • Deliver productivity, quality and customer service targets. • Manage peak periods, capacity planning and service recovery. Automation & Control Room Oversight • Lead the Control Room and robotic warehouse operation. • Drive automation performance, uptime and throughput. • Partner with GreyOrange, Engineering and IT to improve system reliability. Customer & Stakeholder Management • Act as the senior operational contact for Boots. • Lead service reviews and operational governance meetings. • Manage risk, capacity planning and customer escalations. People Leadership • Develop and coach managers, supervisors and operational teams. • Build a culture of accountability, engagement and continuous improvement. • Drive succession planning and talent development. Safety & Compliance • Champion a safety-first culture. • Ensure compliance with all H&S, quality and operational standards. • Lead audit readiness and risk management activities. Continuous Improvement • Use operational data and KPIs to drive performance. • Lead productivity, automation and process improvement initiatives. • Support future automation and site growth projects. Financial Management • Manage labour budgets, productivity targets and operational costs. • Optimise resources while maintaining service and safety standards. About You Essential • 5+ years' leadership experience in logistics, distribution, warehousing or fulfilment. • Experience leading large operational teams in a fast-paced environment. • Strong understanding of productivity, labour planning and customer service. • Proven track record delivering results through KPIs and performance management. Desirable • Automated warehouse, robotics or material handling experience. • Exposure to WMS, WES or automation platforms. • Lean, Six Sigma or Continuous Improvement qualifications. • Retail or e-commerce fulfilment experience. Success Measures • Customer service & SLA performance • Productivity & throughput • Automation uptime • Labour efficiency & cost control • Health & Safety performance • Inventory accuracy • Employee engagement • Continuous improvement delivery Why Join? This is a rare opportunity to lead a highly automated fulfilment operation at the forefront of warehouse technology, working with robotics, automation and industry-leading partners to deliver exceptional service for one of Ireland's best-known retail brands. For a confidential discussion, contact: