Transport Administrator

Description

Transport Administrator Job Summary The Transport Administrator plays a key role in supporting the efficient operation of the transport function through accurate administration, coordination, and issue resolution. The role ensures all transport-related activities, data, and customer interactions are managed in line with service level agreements (SLAs) and operational deadlines. Working closely with transport, warehouse, and customer service teams, the successful candidate will ensure effective communication, accurate record keeping, and timely resolution of issues in a fast-paced environment. Key Responsibilities · Respond to customer queries via phone and email in a professional and timely manner · Manage and prioritise personal and shared inboxes · Liaise with internal teams (transport, warehouse, customer service) to resolve issues efficiently · Maintain accurate system updates relating to delivery issues, shortages, and discrepancies · Manage booking-in processes and ensure transport providers are informed · Ensure all transport-related records are accurate and up to date · Complete customer billing in line with agreed SLAs and discrepancy codes · Support month-end and period-end processes · Ensure Proof of Delivery (POD) documentation is returned within SLA timelines · Work with transport providers to ensure POD compliance · Arrange transport uplifts and ensure completion to customer satisfaction · Identify discrepancies and follow through to resolution · Resolve delivery and collection issues efficiently · Proactively identify and escalate issues in a timely manner Requirements Essential Skills & Experience · Experience in transport administration, logistics, or a similar operational support role · Strong administrative skills with proficiency in Microsoft Excel and Office applications · Ability to work in a fast-paced, deadline-driven environment · Excellent communication skills, both written and verbal · Strong organisational and time management skills with the ability to prioritise workloads · High level of accuracy and attention to detail · Problem-solving mindset with a proactive approach · Customer-focused with a professional and courteous manner · Ability to take ownership of tasks and see them through to completion · Positive attitude and strong team player Desirable · Experience within logistics, transport, or FMCG environments Core Competencies · Organisation and attention to detail · Communication and stakeholder engagement · Problem-solving and initiative · Adaptability in a fast-paced environment · Teamwork and collaboration Summary This role is ideal for a highly organised individual who enjoys working in a fast-paced logistics environment. The Transport Administrator will play a critical role in ensuring smooth operations, accurate data management, and high levels of customer service across the transport function. For full and confidential details of this position, please contact