Receptionist

Description

The Cork International Hotel is seeking to recruit a Full-Time Receptionist to join their team. If you have experience in a guest facing roles and love dealing with guests then this is the role for you. This is an opportunity to begin or recommence your career with a hotel group where learning and development, internal promotion are key to how we work. The main duties will include: • Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. SOP’s • Ensure all documentation relating to the registration and checking out of guests is as per Trigon Hotel Group standard operating procedures • Ensure that any reservations are correctly handled in line with rate management and any other selling guidelines • Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities • Be thoroughly familiar with all company selling procedures and promotions • Correctly post all pay-in vouchers from all departments • Record all cash received • Ensure the security of all property and cash • Receive and record guests' valuables for safety deposits and issue receipts • Be aware of hotel room availability at all times • Check and ensure the correctness of float • Wear uniform provided by the company • Maintain the highest level of personal and work cleanliness and hygiene • Adhere to the company's Code of Conduct • Ensure work areas are kept clean, safe and tidy at all times • Control the security of company's stock and property • Adhere to all regulations in respect of health and safety, hygiene, guest safety, fire regulations, emergency procedures etc • Adhere to all regulations in respect of hotel policies and standards, i.e. mandates and food standards • Carry out any reasonable request made by Management and hotel guests to the best of their ability • Have a complete understanding of all aspects of computer operation, posting to accounts, daily business control and daily reports analysis • Carry out the function of Reservations Coordinator if required • Comply with any reasonable request by the Front Office Manager or Management • Make themselves available for training and communication meetings for which advance notice will normally be given The ideal candidate: • Previous experience in a guest facing role preferably in a hotel • Good communication and IT skills • Have a passion for delivering excellent customer service BENEFITS • Competitive rate of pay • Relocation Assistance • Access to our Company Pension Scheme • Death in Service Benefit • Employee referral bonus • Friends & Family discounts across our restaurants • Special rates in our hotel accommodation • Paid internal and external training days • Access to Trained Mental Health First Aiders • Team Member Social & Wellbeing Events • Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month • Meals on Duty • Assistance with Leap Cards