Healthcare Security Day Supervisor

Description

The Healthcare Security Day Supervisor is a senior operational leader responsible for overseeing a large, multidisciplinary security team within a busy acute hospital. This role ensures the continuous safety of patients, staff, visitors, and clinical operations by delivering high-performance security services, ensuring compliance with all regulatory and hospital requirements, and maintaining strong working relationships with internal and external stakeholders. The Healthcare Security Day Supervisor plays a critical role in emergency preparedness, crisis response, training delivery, team capability development, and the operational management of complex security systems and high-risk environments unique to acute healthcare settings. KEY RESPONSIBILITIES 1. Strategic Leadership & Large-Team Management - Conduct structured performance reviews, coaching sessions, and succession planning for emerging leaders. - Implement consistent leadership standards across all shifts, ensuring alignment between day, evening, and night teams. - Manage interpersonal issues, disciplinary matters, and conflict resolution with professionalism. - Promote a culture of patient safety, empathy, accountability, and excellence in service delivery. 2. High-Risk Operational Oversight - Supervise security operations across emergency departments, inpatient wards, mental health areas, paediatrics, ICU, theatres, and restricted clinical environments. - Ensure the safe management of high-risk patients and visitors, including those exhibiting aggression, suicidal ideation, or behavioural health concerns. - Oversee patient-watch assignments, ensuring officer competency and adherence to safety protocols. - Conduct daily site-wide inspections, ensuring safety hazards, maintenance issues, and access concerns are escalated and resolved. 3. Systems Monitoring & Technical Oversight - Oversee real-time monitoring of CCTV (Cathexis), access control (CPAM/ACT), and fire/BMS systems (HCC/Maestro). - Ensure all team members are trained and competent to operate these systems effectively. - Troubleshoot system alerts, alarms, access issues, and coordinate maintenance with technical staff. - Lead CCTV evidence-gathering processes, ensuring chain-of-custody compliance for Garda requests. 4. Rostering, Scheduling & Workforce Planning - Create and manage large-scale rosters ensuring full coverage of all critical and non-critical posts. - Complete forward-planning for peak periods, including flu season, visiting hours, and major hospital events. - Oversee Timegate accuracy, approve overtime, investigate anomalies, and manage payroll queries. - Maintain balanced staffing across ED, main hospital, car parks, and specialist clinical areas. 5. Incident Response & Investigation - Serve as the first senior responder to all major incidents, including medical emergencies, fire alarms, missing patients, aggressive behaviour, and security breaches. - Lead de-escalation and crisis negotiation where required. - Ensure production of high-quality incident reports, statements, and investigation findings. - Coordinate with Gardaí, Fire Services, and hospital management during significant events. 6. Emergency Preparedness & Drills - Ensure all staff are fully trained in major incident procedures, fire evacuation, cardiac arrest response, and lockdown protocols. - Lead scheduled emergency drills and simulation exercises. - Maintain readiness of panic alarms, cardiac arrest bleeps, fire panels, and emergency equipment. 7. Training, Competency & Professional Development - Deliver structured training programs for new and existing officers covering: • Conflict management & de-escalation • Patient-watch protocols • Emergency code procedures • Hospital-specific SOPs • Use of security systems and radios • Report writing & documentation standards - Ensure ongoing CPD for all staff; track completion of mandatory HSE/Human Focus modules. - Identify skill gaps and implement tailored development plans. 8. Compliance, Auditing & Quality Assurance - Conduct regular audits on: • Access control integrity • CCTV compliance & retention • Incident reporting standards • Patrol frequency & quality • Fire safety checks and documentation - Ensure compliance with GDPR, PSA regulations, hospital policies, health & safety legislation, and emergency procedures. 9. Stakeholder & Client Relationship Management - Maintain strong working relationships with ED leadership, nursing teams, Facilities, HR, Clinical Directors, and hospital operations. - Participate in hospital security committee meetings, contributing operational insights and improvement proposals. - Support hospital-wide initiatives such as patient flow, infection control security checkpoints, and visitor management. 10. Administration & Reporting - Produce daily, weekly, and monthly operational reports, dashboards, KPIs, and ED statistics. - Maintain accurate documentation including incident logs, risk assessments, training files, staff certifications, and shift handover notes. - Manage ID badge requests, swipe permissions, contractor access, and visitor authorisations. TRAINING EXPECTATIONS FOR SUPERVISORS Healthcare Security Supervisors must demonstrate advanced competence in: - Conflict resolution, non-physical de-escalation, and safe physical intervention principles. - Clinical environment protocols such as infection control, patient dignity, and safeguarding. - Emergency code responses (Code Blue, Code Red, Code Black, etc.). - Advanced CCTV operations, access control systems, and alarm response workflows. - Incident command structure during major events. - Coaching and mentoring techniques for large teams. - Hospital cultural awareness, communication etiquette, and customer service excellence. REQUIRED EXPERIENCE & BACKGROUND - Minimum 3–5 years' experience supervising large security teams. - Experience in hospital, healthcare, or similarly high-risk environments. - Strong history of responding to high-acuity incidents. - Proven ability to manage competing priorities in an intense, fast-paced setting. PERSONAL ATTRIBUTES - Exceptional communication and interpersonal skills. - Emotional resilience and the ability to remain composed under pressure. - Strong moral judgement, integrity, and confidentiality. - Ability to lead by example and uphold organisational values. WORKING CONDITIONS - Full rotational shifts including nights, weekends, and public holidays. - High-activity environment requiring sustained concentration, rapid decision-making, and physical mobility. - Exposure to emotionally challenging situations involving patients and families. BVNHP