Retail Sales Manager

Description

TJ O’ Mahony Ballymount, Unit 2 Building A, Ballymount Retail Centre, Ballymount, Co Dublin D24 X39K, part of HPC Sales Ltd., Irelands’ leading Builders Providers and Home Improvement/DIY Store, is looking for a Full-time, Permanent, Retail Sales Manager to join our Team Job Purpose: Manage the Retail Department, reporting to the Branch Manager. Oversee customer service, drive sales and ensure the efficient, profitable operation of the department. Duties and Responsibilities: · Manage sales and customer service within the Retail department. · Working with the Branch Manager to set targets. · Responsibility for the monitoring and achieving of retail sales targets set by the Branch Manager. · Manage the receipt and processing, including delivery, of Online Retail Sales related to the Branch, and deal with customer queries regarding same. · Analyse sales figures and trends, daily, weekly and monthly. · Organise quotations, dealing directly with customers and suppliers. · Organise and control all stock cycle counts on the shop floor and related products in the Branch as decided by Group policy. · Ordering of stock, maintaining adequate and appropriate stock levels. · Ensuring efficient turnover of stock, avoiding build-up of old or obsolete product models. · Running all promotions consistent with the HPC Group wide sales initiatives. · Oversee profit and margin. · Merchandising of all Retail Goods for sale, maintaining best in class Retail Standards. · Working with suppliers to ensure the product offering is relevant, keeping up to date with market changes and trends. · Handling any customer queries. · Managing and training of staff in the Retail Department. · Ensuring all merchandising of shop floor product, and presentation of the shop floor meets the highest professional retail and Health & Safety standards, including the managing of supplier merchandisers. · Ensuring compliance with all Health and Safety and HPC Group Policies and Procedures. · Manage the branch’s web orders, ensuring they are pulled from the system, picked accurately and prepared for courier collection. · Monitor orders to ensure they are processed and dispatched on time. · Answer incoming calls promptly and professionally, ensuring required answer rates and service levels are met. Requirements: · Excellent communication and interpersonal skills. · Motivated to achieve sales targets. · Customer-facing sales experience. · Strong product knowledge. · Friendly, helpful attitude. · Supervisory / Management experience essential Benefits: · Employee Discount · Onsite Parking · Commission/Bonus · 22 Days Annual Leave