Food & Beverage Team Leader

Description

Cork International Hotel is currently looking for an experienced and motivated F&B Team Leader to join our team. This is a hands-on leadership role, supporting the day-to-day running of our Food & Beverage operations and leading the team during shifts. Reports to: F&B Supervisor/ F&B Manager SCOPE OF WORK: • In addition to providing excellent service, the F&B Team Leader supports the management team by supervising day-to-day operations during assigned shifts, ensuring high standards are met, and leading the team in delivering exceptional guest experiences. MAIN DUTIES AND RESPONSIBILITIES: Leadership & Supervision • Lead and supervise the F&B team during shifts, ensuring tasks are completed to Trigon Hotel Group standards. • Delegate responsibilities and provide clear instructions to team members. • Support new team members through training, coaching, and ongoing guidance. • Monitor team performance, provide feedback, and escalate issues to management when needed. • Act as the point of contact in the absence of the F&B Supervisor or Manager. Operations & Service • Assist in the general tidiness and cleanliness of the working area and still room. • Set tables to required lay-up. • Oversee the setup, service, and closing procedures for all F&B outlets during the shift. • Ensure smooth running of service, resolving operational issues quickly and effectively. • Manage daily cash handling, reconcile tills, and ensure accurate reporting at the end of shift. • Assist with stock control, including ordering, monitoring usage, and reducing wastage. • Ensure function rooms, bar, and restaurant are prepared in line with bookings and events. Guest Experience • Lead by example in delivering friendly, professional, and efficient service. • Handle guest complaints or issues promptly, professionally, and in line with hotel policy. • Anticipate guest needs and support the team in upselling and promoting hotel services Health & Safety • Ensure team compliance with food hygiene, health & safety, and fire safety standards. • Conduct checks to maintain cleanliness and compliance throughout all F&B areas. • Report any accidents, hazards, or maintenance issues immediately to management. General • Attend and contribute to departmental meetings and briefings. • Support the F&B Manager in implementing new procedures or standards. • Carry out any other duties reasonably requested by management. Company Benefits • Competitive rate of pay • Relocation Assistance • Access to our Company Pension Scheme • Death in Service Benefit • Employee referral bonus • Friends & Family discounts across our restaurants • Special rates in our hotel accommodation • Paid internal and external training days • Access to Trained Mental Health First Aiders • Team Member Social & Wellbeing Events • Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month • Meals on Duty • Assistance with Leap Cards