Maintenance Manager

Description

At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day. Duties and Responsibilities of the Role: 1. Building Maintenance and Facilities Management • Oversee the day-to-day maintenance and upkeep of the entire property, including guest bedrooms, public areas, restaurants, bars, kitchens, meeting and event spaces, spa, leisure facilities, offices, staff areas and external grounds. • Ensure the hotel maintains a high standard of presentation, functionality and cleanliness in all areas. • Carry out regular inspections of the property to identify maintenance requirements, potential hazards and opportunities for improvement. • Coordinate and complete repairs in a timely and efficient manner, minimising disruption to guests and hotel operations. • Ensure all maintenance work is carried out to an appropriate standard and in accordance with manufacturer recommendations and relevant regulations. • Respond promptly to urgent maintenance issues and out-of-hours emergencies as required. 2. Preventative and Reactive Maintenance • Develop, implement and maintain a comprehensive preventative maintenance programme for all hotel facilities, equipment and building systems. • Schedule routine inspections, servicing and repairs to minimise equipment failure and operational disruption. • Manage maintenance requests from Heads of Department and ensure all jobs are prioritised, assigned and completed within agreed timeframes. • Maintain accurate records of maintenance work, equipment servicing, inspections and repairs. • Identify recurring issues and implement corrective measures to prevent future breakdowns. • Ensure all critical equipment and systems are maintained in accordance with operational requirements. 3. Health, Safety and Statutory Compliance • Ensure the hotel’s buildings, equipment and facilities are maintained in compliance with relevant Irish legislation, regulations and industry standards. • Support compliance with fire safety requirements, emergency lighting, fire alarm systems, water hygiene, electrical safety, gas safety and other applicable statutory requirements. • Coordinate inspections, servicing and certification with approved contractors and competent persons where required. • Maintain accurate compliance documentation, service records, certificates and maintenance logs. • Identify and report potential health and safety risks, ensuring appropriate corrective action is taken. • Support the implementation of the hotel’s Health and Safety Statement, risk assessments and emergency procedures. • Ensure contractors follow hotel health and safety procedures and safe systems of work. 4. Team and Contractor Management • Supervise, organise and support maintenance team members, where applicable, ensuring duties are allocated effectively and completed to the required standard. • Coordinate external contractors, specialist service providers and suppliers. • Obtain quotations, assess proposed works and monitor contractor performance, quality and value for money. • Ensure contractors comply with hotel procedures, access requirements and health and safety standards. • Build effective working relationships with Heads of Department and provide regular updates on outstanding maintenance issues. • Identify training requirements and ensure maintenance team members have the necessary skills and competencies for their duties. 5. Budget and Cost Control • Assist in preparing and managing the annual maintenance budget, ensuring expenditure is controlled and aligned with business priorities. • Monitor maintenance costs, purchasing, stock levels and the use of materials and supplies. • Obtain competitive quotations for repairs, servicing and improvement projects. • Identify opportunities to reduce maintenance costs without compromising safety, quality or guest experience. • Support capital expenditure planning by identifying equipment replacement requirements, building improvements and longer-term maintenance needs. • Ensure maintenance purchases and contractor appointments comply with the hotel’s purchasing and approval procedures. 6. Guest Experience and Operational Support • Ensure maintenance issues affecting guest comfort, safety or satisfaction are addressed promptly and professionally. • Work closely with Front Office, Housekeeping, Food and Beverage, Events, Spa and Leisure to coordinate maintenance activities around operational requirements and occupancy levels. • Prioritise repairs in guest bedrooms and public areas to minimise out-of-order rooms and disruption to services. • Support the preparation of bedrooms, function rooms and facilities for inspections, weddings, conferences and special events. • Maintain discretion and professionalism when working in occupied guest areas. • Respond appropriately to guest-related maintenance concerns and support the relevant department in resolving complaints. 7. Mechanical, Electrical and Building Systems • Monitor the condition and performance of heating, ventilation and air conditioning systems, hot water systems, plumbing, drainage, electrical installations, lighting and other building services. • Oversee maintenance of lifts, kitchen equipment, laundry equipment, refrigeration systems and other specialist equipment through appropriately qualified service providers. • Support the upkeep of swimming pool, spa and leisure facilities, including relevant plant and equipment, in coordination with specialist contractors. • Monitor building fabric, roofing, doors, windows, flooring, painting and decorating requirements. • Ensure all work requiring specialist certification or authorisation is completed by suitably qualified and competent personnel. 8. Energy Efficiency and Sustainability • Monitor energy and water consumption and identify opportunities to improve efficiency. • Support the hotel’s sustainability objectives through responsible use of resources, waste reduction and efficient operation of building systems. • Identify opportunities to reduce utility costs while maintaining guest comfort and service standards. • Ensure plant and equipment are operated efficiently and maintained in accordance with environmental and operational requirements. 9. Administration and Reporting • Maintain an organised maintenance schedule, work order system and record of completed and outstanding jobs. • Provide regular updates to the General Manager and Senior Management Team on maintenance priorities, significant issues, expenditure and planned works. • Prepare reports on maintenance activity, recurring faults, compliance requirements and equipment replacement needs. • Maintain an inventory of maintenance tools, equipment, spare parts and supplies. • Assist with the preparation and implementation of long-term maintenance and refurbishment plans Requirements for the role: • Previous experience in maintenance, facilities management or engineering, preferably within a four-star or five-star hotel. • Relevant technical qualification or practical experience in building maintenance, mechanical or electrical systems, or facilities management. • Strong knowledge of preventative maintenance, health and safety requirements, statutory compliance and contractor management. • Excellent organisational, problem-solving and prioritisation skills, with the ability to manage multiple tasks and respond effectively to urgent issues. • Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and manage external contractors. • Commercially aware, with experience in budget management, cost control and resource efficiency. • Proactive, reliable and detail-oriented, with a strong sense of ownership and commitment to maintaining high standards. • Proficient in maintenance management systems and Microsoft Office. • Flexible and adaptable to the operational needs of the hotel, including occasional out-of-hours emergencies. • Committed to maintaining a safe, comfortable and well-presented environment that supports exceptional guest experiences.