Experienced Night Manager / Porter

Description

We are currently recruiting for the role of Night Manager to join our successful team at the Clanree Hotel, a well-established 4-star hotel in Letterkenny. The Successful Candidate: • Will have significant prior experience working in a similar role within a hotel environment (experience is essential) • Will be professional, highly organised, and possess excellent leadership and customer care skills • Will have strong knowledge of hotel night operations and the ability to manage the hotel independently during night hours • Must be a team player with the ability to lead and motivate staff in a busy environment • Will be computer literate, with experience in hotel systems; knowledge of the Opera Reservations System would be a distinct advantage • Will have fluent English and excellent communication skills • Will be capable of handling guest queries and resolving issues efficiently and professionally • Will demonstrate a high level of responsibility, reliability, and attention to detail The Role: • Oversee the full operation of the hotel during the night shift, ensuring all departments run smoothly • Act as the main point of contact for guests, ensuring exceptional service at all times • Supervise and support night team members, including reception and night porters • Carry out night audit procedures and ensure all financial transactions are balanced and recorded accurately • Manage late check-ins, early departures, and reservations as required • Ensure all security procedures and fire safety checks are completed and documented • Conduct regular patrols of the hotel and ensure the safety of guests, staff, and property • Handle guest complaints or issues promptly and effectively • Prepare reports and communicate relevant information to senior management • Assist with set-up requirements where necessary and support other departments during the night shift If you are interested in joining our team and have the relevant experience for this role, we would love to hear from you. Only those with the necessary experience will be contacted for interview.