Barista - full time role

Description

At Trim Castle Hotel, we do warm, authentic welcomes particularly well and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day. We are currently recruiting for a full time Barista to join our Team. Duties and Responsibilities of the Role: • Prepare and serve a variety of coffee drinks, including espresso, lattes, cappuccinos, and specialty beverages • Ensure consistent quality in beverage preparation, following established recipes and standards • Greet customers warmly and provide friendly, efficient service • Take customer orders, answer questions about menu items, and make recommendations • Handle customer complaints or concerns with professionalism and resolve issues as needed • Accurately handle cash transactions and operate the POS system • Process customer payments, issue receipts, and provide correct change • Stay informed about the coffee and tea offerings, as well as any additional items on the menu • Educate customers about different coffee beans, brewing methods, and flavour profiles • Maintain a clean and organized work area, including the coffee machine, grinder, and serving areas • Regularly clean and sanitize utensils, equipment and surfaces according to health and safety standards • Monitor and restock coffee beans, milk, syrups, and other supplies as needed • Keep track of inventory levels and report any shortages to management • Work collaboratively with other team members to ensure smooth operations • Assist with other tasks, such as food preparation or general cleaning, as required • Suggest additional items or upsell products to enhance the customer experience • Promote special promotions or new menu items • Follow health and safety guidelines, including proper food & beverage handling and hygiene practices Requirements for the role: • Previous experience as a barista or in a similar customer service role essential Friendly and approachable demeanour with a strong focus on customer satisfaction • Ability to work in a fast-paced environment and handle multiple tasks • Barista training qualification • Ability to work well as part of a team • Available to work flexible hours, including weekends and holidays Benefits: Competitive rate/Complimentary meal on duty/Staff car parking/on line training platform/Family & Friends rates/Uniform provided/Employee Awards