Front Office Manager

Description

At the Nuremore Estate by McGettigan's we want the best team possible, therefore we recruit motivated and ambitious people and create a working environment where they can excel. We have an exciting opportunity for a Front office Manager to join our team. Reporting directly to the General Manager and Operations Manager, working closely with the Reservations Manager, Sales & Marketing Manager and Front Office team, the successful candidate will be responsible for ensuring a professional, hospitable service is provided by all Front Desk staff. Ensuring the highest standards of service and guest care are met at all times by the Reception Team. The ideal candidate must to be able to work in a fast paced and customer focused environment and will have previous Front Office Management experience. Main duties of the role · To ensure the smooth running of each shift on the Reception desk. · To assume complete control and full responsibility whilst on duty for each shift, including arrival preparations and departures. · To ensure all Receptionists and Front office team are completely trained on service standards and procedures · To ensure all Hotel Standards are adhered to by all members of the Reception team whilst on shift. · To ensure the correct telephone technique and manner is assumed by all Receptionists whilst on duty. · To resolve, where possible, any guest complaints, otherwise, informing the Manager on Duty of complaints to ensure they are dealt with at source. · Ensuring 100% guest comfort in the guest bedrooms and with other Hotel facilities. · To deal with all group reservations. · Work closely with the General Manager to ensure maximum revenue generation and occupancy rates. · Ensuring the delivery of excellent customer service The Candidate: • Previous Senior Hotel Receptionist experience. • A commitment to offering exceptional service and standards. • Applicants must have fluent English and excellent communication skills. • Ability to work well in a team environment and on own initiative. • Knowledge of HotSoft reservation system would be an advantage Why join our team. Along with this exciting position we offer; · Competitive Salary · Complimentary Car Parking · Meals while on duty · Employee Hotel Discounts · Employee Recognition Awards Only Candidates who are successful for interview stage will be contacted. If you are interested in joining our team and have the relevant experience for the role, we want to hear from you.