Operations Manager

Description

Operations Manager Job Description The Operations Manager is accountable for the end‑to‑end performance of warehouse operations, delivering a safe, efficient, and cost‑effective service within a high‑volume, time‑critical retail distribution environment. The role holds responsibility for operational execution, people leadership, and customer performance, ensuring service levels consistently meet the expectations of a demanding retail customer. The role is both inward‑facing and outward‑facing, requiring strong leadership of internal operational teams while acting as a senior operational interface with the customer and wider stakeholder groups. Leading by example, the Operations Manager promotes and embeds a culture where health & safety, hygiene, quality, and customer service are of the highest priority. Key Responsibilities: Inward‑Facing: People & Operations • Provide leadership and direction to operational teams to deliver daily, weekly, and peak operational plans. • Own labour planning, shift structures, productivity management, and operational cost control. • Drive full compliance with health & safety standards and actively promote a strong safety culture across the operation. • Manage performance through agreed KPIs, structured coaching, and regular performance reviews. • Ensure accurate and consistent execution across inbound, outbound, inventory management, and replenishment activities. • Champion continuous improvement, standard work, and operational discipline across all warehouse processes. • Ensure effective and compliant use of WMS / SAP and internal operational systems. Outward‑Facing: Customer & Stakeholder Management • Act as a key operational contact for a high‑expectation retail customer. • Translate customer demand, forecasts, and operational priorities into clear, executable plans. • Lead operational discussions relating to service levels, capacity, constraints, and recovery actions. • Manage operational escalations professionally, balancing service delivery, cost control, and operational risk. • Represent operations in customer reviews, audits, and peak readiness planning forums. • Work cross‑functionally with Transport, Inventory, IT, Finance, and HR to support end‑to‑end performance. Requirements: • Minimum of 5+ years’ experience within logistics, warehouse, or distribution operations. • Proven people‑management experience in a live, fast‑paced operational environment. • Strong understanding of operational KPIs, labour planning, and cost control. • Experience working with WMS / ERP systems, with SAP experience desirable. • Ability to operate confidently at both detailed operational level and senior customer interface level. • Strong communication, decision‑making, and problem‑solving capability. For full details on Package and Benefits please apply directly or reach out to