Technical - Helpdesk Administrator

Description

Title: Helpdesk Administrator Location:Dublin Pay: €30,000 To provide a multi-disciplined general maintenance service as part of the Operations Team primarily focusing on planned, preventative, reactive maintenance and quoted works across our client base. We are looking for a Facilities Co-Ordinator/Administrator with a strong work ethic and a desire to work in a team environment. Key Responsibilities - Working in conjunction with and reporting to the Helpdesk Manager; - First point of Contact Support to client enquiries, to respond to and resolve customer requests through telephone calls and email requests; - Liaise with our skilled team of tradesmen and subcontractors in order to respond to and resolve client requests, while providing feedback to all at key stages; - Initiate & track quotations, raise purchase orders, place orders for required consumables and services; - Track various quoted works costs and labour to ensure delivery of Commercially Profitable quoted works in a timely manner; - Provide back-up support during busy periods, holiday/absence coverage of other Admin and to the general Operations Team; - Invoicing queries support. - Working within operations processes on internal software platforms and CAFM systems Essential Criteria - Do you have excellent communication skills? - Are you dependable and flexible, ability to work independently as well as part of a team? - Do you have the ability to handle multiple requests whilst retaining high standards and attention to detail? - Do you have the ability to accurately complete tasks and responsibilities in a timely manner? - Can you demonstrate a high level of initiative and be proactive? - Are you well-spoken and presented? - Do you have previous experience in an FM/Services environment preferable although relevant equivalent experience to be considered? All applications will be treated in the strictest confidence