Receptionist

Description

A fantastic opportunity has arisen within Bidvest Noonan for a Front of House Receptionist, who will work at our client’s premises. This is a high-profile Front of House Receptionist position; you therefore must be able to demonstrate and deliver high quality and excellent customer service to both our clients and service users FRONT OF HOUSE TEAM MEMBER RESIDENCES OFFICE Front of House Team manages student/guest interactions, handling check-ins, check-outs while also serving as a primary contact for inquiries, services, issues, and concierge services. This role is crucial for providing a positive resident experience by ensuring efficient operations, maintaining professional standards, and acting as the "face" of Accommodation. The Receptionist Role will carry out administration tasks as set out below. Team members will be employed by Bidvest Noonan and will work, day to day, under the supervision of the Management Team. Team members are expected to participate in ongoing training. The working hours will be spread across 7 days of the week, and Role Holders will have allocated hours over a 5-day rota per week. Reception Main Opening Hours are 09:00 to 17:00 (with designated breaks), Monday to Friday, occasionally weekends and evening shifts can be requested. Key Responsibilities Guest Services:  Welcome and check-in students/guests, provide keys, first response to students/guest queries and effective referrals to appropriate services. Communication: respond to students, guest and contractors email or phone enquiries, handle complaints professionally making referrals where appropriate, and act as a point of contact for maintenance, cleaning and other residential services. Be fully informed on how Residence Office and MU Events operate and know where in the Published information on the website information can be found so that full details are easily access by residents. Lock outs/Doors- Provide the prescribe Lock-out service and operate the Access Control system including door, battery and PPD operations. Key box- Manager the distribution and retrieval of physical keys for maintenance and other suppliers and contractors. Maintenance Support: Direct residents to log maintenance issues online; escalate urgent issues by phone. Contact contractors (maintenance, locksmith, pest control, Miele, help desk) as needed. Update PPD with doors requiring updates or battery replacements. Prepare access cards for maintenance visits. Information & Concierge:  Be informative about local attractions, amenities, and services. Use Bulk emails to residents as prescribed by Facilities Team Lead Problem Solving: Address and resolve student/guest issues and concerns, often by collaborating with other staff or departments to find solutions and making appropriate referrals. Be vigilant and react appropriately to emergencies or security risks observed in the normal course of the day. Operational Support: Maintain the cleanliness and tidiness of the reception area and access routes. Monitor stock and supplies and reorder stationery, batteries, water, and other reception supplies. Liaise closely with Security staff and do detailed handover where appropriate. Work closely with Residence Office helping with inspections, snags and etc. Room and Common Area Inspections: Carry out routine inspections of student bedrooms and communal areas to check cleanliness, condition, safety and general standards. Identify and report damage, maintenance issues, missing items and other concerns, completing inspection checklists and records as required. Replace or replenish small household items and equipment where necessary, including kettles, microwaves, chairs and, where required, mattresses. Liaise with the relevant teams to ensure issues are reported and followed up, and that rooms and communal areas remain properly equipped and fit for use. Post & Package Handling: manage posts following the Residences Office procedures. Student Equipment Sign-Out (Hoovers): Log hoover loans and returns in the Excel sheet. Take student ID for sign-out and return it once equipment is returned in good condition. Benefits - Full uniform supplied - Paid holidays - Pension plan - On-going training - Progression opportunities - Employee Benefits Platform which give you access to savings at big retailers via Discounts/Cash back and Shopping Cards