NCHD Workforce Manager

Description

Job Description: NCHD Workforce Manager Department: Medical Office/Beacon Academy Reports to: Head of NCHD Office Equivalent to a HSE Grade VI/VII administrative/management Overall Objective The NCHD Workforce Manager is responsible for the day-to-day management and delivery of the NCHD Office’s workforce processes, supporting effective hospital operations and a positive experience for Non-Consultant Hospital Doctors (NCHDs). Working closely with the Head of NCHD Office, the postholder will manage activities across recruitment, onboarding, rostering, workforce administration, compliance and reporting. This is an opportunity to take ownership of a key operational function, shape and improve workforce services, and contribute to the ongoing development of the NCHD Office as the hospital grows. The postholder will exercise independent judgement and decision-making within agreed delegated authority. The Head of NCHD Office retains overall operational ownership, leadership and accountability across all NCHD Office functions. The postholder’s responsibilities and delegated authority may develop in response to service needs, under the direction and oversight of the Head of NCHD Office. Key interactions are with: NCHDs, consultants, clinical and departmental managers, NCHD Administrative Coordinator, HR, Recruitment, Payroll, Finance, Beacon Academy staff and other relevant stakeholders. Key Responsibilities and Deliverables NCHD Workforce Management • Manage the day-to-day delivery of NCHD workforce services, ensuring effective and responsive operations. • Oversee NCHD recruitment processes, onboarding, rostering, leave, staffing cover and employment administration. • Manage operational workforce matters, resolving issues and making decisions within delegated authority. Workforce Planning and Financial Reporting • Provide workforce analysis, reporting and forecasts to support operational and departmental planning. • Monitor staffing utilisation, overtime and associated expenditure, identifying emerging pressures and opportunities for improvement. • Contribute to workforce planning and the effective use of staffing resources. Compliance and Service Quality • Oversee workforce processes and records to support compliance with relevant employment, working-time, professional and hospital requirements. • Monitor compliance and service quality, addressing operational gaps and escalating significant concerns. • Support a professional, responsive service and positive NCHD employment experience. Operational Management and Working Relationships • Manage NCHD Office administrative operations, including line management of the NCHD Administrative Coordinator as the departmental structure develops. • Provide operational guidance and maintain effective working relationships across clinical and non-clinical departments. • Ensure effective communication, collaboration and continuity of service. Service Development and Other Duties • Identify and implement improvements to workforce processes, systems and service delivery. • Contribute to NCHD engagement, education, development and relevant departmental initiatives. • Support the Head of NCHD Office in delivering departmental priorities and undertake additional responsibilities appropriate to the role, within agreed delegated authority. Person Specification Qualifications • Third-level qualification in business, management, healthcare administration or a related discipline, or equivalent relevant professional experience. • Further qualification in healthcare management or administration is desirable but not essential. • Applications are welcomed from candidates with clinical or non-clinical backgrounds and relevant operational or management experience. Experience Essential • Relevant experience in workforce administration, operational management or a comparable role, with responsibility for managing complex processes and competing priorities. • Demonstrated ability to make operational decisions, resolve problems independently and deliver accurate work within deadlines. • Experience analysing and reporting information, and working collaboratively across teams to support operational delivery. Desirable • Experience working in a hospital or healthcare environment, particularly in medical workforce operations. • Experience in rostering, recruitment, workforce reporting or related employment processes. • Experience supervising or managing staff and contributing to service improvement. Job-Specific Competencies and Knowledge • Strong organisational skills and the ability to manage a varied operational workload. • Sound judgement and confidence in making decisions within delegated authority. • Strong numerical and analytical skills, with the ability to interpret information and identify emerging issues. • Proficiency in Excel and confidence using administrative and workforce information systems. • High attention to detail and a commitment to accurate records and reporting. • Excellent communication skills and the ability to build effective working relationships across professional groups. • Ability to coordinate activities, provide clear guidance and support timely delivery. • Strong process skills and a practical approach to problem-solving and improvement. • Discretion and professionalism when handling confidential information. Personal Competencies • Proactive and confident, with the ability to work independently and take responsibility. • Flexible and organised, with the ability to respond to changing priorities. • Calm under pressure and resourceful in resolving challenges. • Approachable and responsive, with a commitment to service quality. • A collaborative team player who contributes to a positive working environment. All posts in Beacon Hospital require a high level of flexibility to ensure the delivery of an effective and efficient service. Therefore, the postholder will be required to demonstrate flexibility as and when required by their manager or Hospital management. This job description is intended to be an outline of the areas of responsibility and deliverables at the time of writing. As the Hospital and the postholder develop, this job description may be subject to review in light of the changing needs of the Hospital.