Web Sales Assistant
We are looking for an Online Web Sales Assistant based in our Horkans Garden Centre, Turlough, Castlebar, Co. Mayo.
The Online Web Sales Assistant will be accountable for providing the highest level of customer service case both over the phone and online. This individual will handle all aspects of order management, with a focus on 'pick pack and dispatch' and customer service via phone, web chat and email. We are a Garden & Pet Product Retailer, where the team works together closely; therefore, collaboration is a key part of the teams success.
- Provide exceptional online customer service support
- Picking / Packing and timely fulfillment of orders for shipment
- Resolve order-related issues by liaising between customer and internal/external groups (including couriers and suppliers)
- Initiate and follow-up with processing customer returns
- Answer product related and general inquiries
- Keep current with product information and attend shop meetings
- Assist with various operational and administrative tasks
- Retail experience preferred, with pet or gardening product knowledge a plus
- Web sales and customer service experience
- Outstanding selling behaviours, listening and responding to customer needs to deliver a high standard service.
- Client centric mentality
- Detail oriented
- Positive 'can do' attitude
- Resourceful and creative problem solver
- Computer proficient (Microsoft/Google Drive)
- Excellent written and verbal skills
- Self Starter
- Ability to work a flexible retail schedule
- Drives to meet and exceed sales goals and customer expectations
- Team Player
- Ability to prioritize and multi-task in a dynamic environment
- Must be fluent in English
This position requires flexibility.
If the above interests you, please apply with a Cover Letter telling us a little bit about yourself and why you feel you would be suitable to this role.
Horkans is an equal opportunities employer.
- On-site parking
- Wellness programmes
Job Types: Part-time, Contract
Salary: €10.10 /hour
- customer service : 2 years (Preferred)
- web sales: 2 years (Preferred)
- Turlough, County Mayo (Preferred)
Job Types: part-time part-time contract contract
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