My client, a growing cutting edge digital commerce scale-up, is looking for an experienced Implementation Consultant with good project management and customer communication experience. With a rapidly growing platform and international customer base, they are seeking an experienced Implementation Consultant to join this fast-growing start-up with 300+ businesses globally depending on our ecommerce platform and enterprise apps.
As part of the Implementation team, you will have a big impact on their continued growth by delighting our global customer base as you guide them to a smooth and successful eCommerce and/or mobile app product launch. Their Platform integrates eCommerce & Apps with ERP systems - our core values of clarity, building trust and taking ownership ensure we make a big difference for our customers by simplifying this complexity on their digital transformation journey.
You’ll have ownership of implementation projects from kick off to product launch. Regular communication with new/ existing customers to ensure smooth product delivery. Managing expectations/communications with internal/external stakeholders. Advising the customer on the capabilities of the platform and identify any ‘Product Enhancements’ that may be required. Produce implementation plans that outline project scope. Coordinating, tracking and communicating milestones internally with delivery teams and with customers
Collecting, tracking and managing change requests along with product feedback. A passion for Product Delivery, Customer Success and eCommerce! 4+ years Business Analysis and / or Project Management experience with in a SaaS company. Experience with ERP systems such as SAP B1, Sage or Intact desirable but not essential. Strong negotiation skills in order to manage scope creep and challenge stakeholders. Strong attention to detail in gathering & managing technical requirements
Good communication & organisational. Enthusiasm for working as part of a team in a fast paced environment. Experience in an Agile delivery environment an advantage. Project Management Qualification desirable but not essential
They offer many benefits to everyone on their team and work hard to make this a healthy, fun and rewarding work environment. These include:
As an state backed ‘high potential startup’ company they are funded and focused on high levels of growth providing strong career options. They provide regular formal and informal career feedback and carry out annual pay reviews. You’ll be working with great people, the team is passionate, driven and positive. They hold regular company sponsored team lunches, nights out and annual weekend conference.
Benefits. They offer a number of schemes and benefits to all employees equally: Industry benchmarked salaries Annual leave - from 22 to 25 days per year (depending on length of service) Bike-to-work scheme. We also offer a further company subsidy to make this scheme even more attractive. Gym Membership Discounts Flexible Work Hours Remote Working (subject to role and length of service) Modern office with great canteen facilities, coffee dock, bike park, shower facilities & free car parking
Permanent role. Based in Drogheda, Co. Louth.
Please do not hesitate to Contact David Coyle at 01 6351748 or email me
Job Type: Permanent