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Hotel Receptionist

Company:
Treacys Hotel in Waterford
Location:
Waterford, Country: Ireland
Job Type:
part-time
Job Description

We are currently recruiting a Part time receptionist for Treacys Hotel Waterford.

This job is Part time for afternoon / evenings and weekends 3 days a week.

  • Receptionist duties requiring good interpersonal and communications skills.
  • To greet guests in a warm, friendly manner
  • Checking in and out guests efficiently, dealing with cash, reservations, Emails, phone calls, complaints and all other general inquiries.
  • Computer literate in all areas.
  • To assist in any other duties as set out by management
  • To carry out and complete all tasks assigned to you, as trained from the S.O.P manual.
  • To comply and adhere to all Hotel Policies and Procedures.
  • To understand yield management and achieve the best room rate possible.
  • To complete departmental checklist daily.
  • To answer the telephones in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
  • To update reservations, reply to emails and call backs.
  • To allocate all rooms correctly keeping in mind groups taking into consideration age groups and disabilities or special requirements
  • To take reservations correctly, noting any special requests
  • To promote and sell the Hotel s facilities at all times
  • To ensure billing is correctly done to the agreed standards
  • To deal with any guest complaints, queries and suggestions quickly and efficiently.
  • To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling
  • Effective communication with Management, other employees to ensure the day to day business runs smoothly
  • A strong local knowledge would be advantage.

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Ideal Candidate:

  • The ideal candidate shall have previous Hotel Reception experience or Must have previous experience in a similar role. Hotsoft experience an advantage.
  • Customer focused
  • Excellent customer care skills
  • Ability to use initiative and Must be a team player
  • To be patient and organised and be able to deal with a multitude of tasks and have the ability to prioritise these tasks.
  • Fully flexible to work mornings, evenings and weekends as required.
  • Fluent in English written & oral
  • Be courteous and focused on providing a consistently high standard of service
  • Must be standards driven and detail orientated, with the desire to progress within the hospitality industry
  • Must possess excellent communication and interpersonal skills

Part-time hours: 20 per week

Application deadline: 15/9/2020

Expected start date: 21/9/2020

Job Type: Part-time

Work remotely:

  • No
Job Settings
Number of jobs: 1 hires
Information about the advertiser
Company: Treacys Hotel in Waterford
Company size: 1-49
Contact: NA