We are a growing SAAS company looking to recruit an exceptional Customer Success Champion to join our friendly team.
Our team is beautifully eclectic, we value our differences and the unique perspective they give us. We’re passionate about what we’re doing and our product.
We are proud to say we’re 10 years in business with over 11,000 happy customers from all over the world and we feel our story is just beginning.
- Provide world-class support via phone, screen share, live chat, and email.
- Troubleshoot issues and help resolve bugs
- Make outbound calls to potential new and existing customers
- Host weekly Getting Started webinars & specialist webinars
- Request happy customers to review us on Google and other review sites
- Recognize Customer Success Stories and write case studies for the company blog
- Manage updates to the Help Site
- A true people person - passionate about helping customers
- Proven ability to identify and solve problems
- Exceptional listener and ability to show empathy
- Strong attention to detail
- Excellent writing and communication skills
- Works well as part of a team
- Highly organized and able to prioritize tasks using your own initiative.
- Minimum of 2 years experience in a SAAS driven environment
- Must be fluent in English
- Subsidized gym membership
- Company events & social hours
- On-site parking
Reference ID: Customer Success Champion 2020
Contract length: 9 months
Application deadline: 24/9/2020
Job Types: Full-time, Contract
- Customer Support / Customer Service: 2 years (Preferred)
- Temporarily due to COVID-19