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Customer Support Representative - Global Fintech Company

Harvey Nash Ireland
Louth, Country: Ireland
Job Type:
Job Description
Our client is a fast-growing, innovative start-up product company offering a unique team environment and the opportunity to contribute to the future development of products.
They are seeking a team player that has a passion for technology and is keen to work in a fun and fast paced environment to join their growing team in Drogheda.
Reporting to the Operations Manager, the ideal person will be a great communicator and have worked in a Customer Support role, or similar, preferably within a software/SaaS/product based company

  • First point of contact supporting our customers on a daily basis via our various support channels.
  • To ensure all issues are logged, tracked and resolved on our helpdesk system
  • To keep the customer informed at all times of the status of their issue(s) until resolution
  • Pro-actively diagnose & troubleshoot customer technical questions
  • To highlight high priority issues where assistance from the other departments are required to get issues resolved
  • Production and submission of documentation in line with company procedures and submitted in a timely manner
  • Handle customer complaints
  • Focus on Customer Satisfaction
  • All other reasonable tasks as requested by your line manager
Skills & Experience:
  • Bachelor’s degree in a technical Science or Engineering subject.
  • 1-2 year’s experience in a Customer Support role, ideally within a SaaS or Software Product based company.
  • A passion for customer service and talking to customers.
  • Great organisation & time management.
  • Excellent interpersonal and communication skills: verbal and written.
  • Explaining complex solutions in a simple to understand approach.
  • Great troubleshooting and problem-solving abilities with an awareness of when you need to escalate an issue or ask for advice.
  • The ability to work as part of the team.
  • Calm & Steady under pressure.
  • Process orientated.
  • Previous troubleshooting / support experience in a software / SaaS product environment
  • Growth and opportunity.
  • Regular formal and informal career feedback and carry out annual pay reviews.
  • Regular company sponsored team lunches, nights out and our annual weekend conference.
  • Industry benchmark salaries.
  • Annual leave - from 22 to 25 days per year.
  • Bike-to-work scheme.
  • Gym Membership Discounts
  • Remote Working
  • Modern office with great canteen facilities, coffee dock, bike park, shower facilities & free car parking
Job Settings
Number of jobs: 1 hires
Information about the advertiser
Company: Harvey Nash Ireland
Company size: 1-49
Contact: NA