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Domestic Customer Service Agent

Company:
Salessense
Location:
Galway, Country: Ireland
Job Type:
contract
Job Description
Overview:
Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints
Qualifications:
  • Gained at least one years’ relevant experience preferably in a customer service environment.
  • Have good communication skills with an excellent telephone manner.
  • Have demonstrated a good working knowledge of Excel and Word.
  • Organised, diplomatic and a good team player.
  • A proven ability to work to targets and timelines.
Responsibilities:
  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Handling a high volume of calls
  • Communicating with customers via on the phone, email, live chat, or face-to-face.
  • Acknowledging and resolving customer complaints.
  • Communicating and coordinating with colleagues, as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
Job Settings
Number of jobs: 1 hires
Information about the advertiser
Company: Salessense
Company size: 1-49
Contact: NA