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Customer Experience Associate - Fluent German

Company:
Accenture
Location:
Dublin, Country: Ireland
Job Type:
Job Description

Responsibilities include:

  • Providing multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels – live chat, email and phone
  • Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions
  • Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them
  • Be an advocate of our organisation and strive to exceed in customer satisfaction ratings
  • Provide product and tool support to improve the overall experience and drive higher product adoption and spend
  • Identify trends and solve problems facing multiple business customers
  • Provide vital product insights and feedback on client products

Skills and Experience:

  • Experience working in a customer centric environment would be beneficial
  • Minimum of 1 year’s prior work experience in the marketing or technology sector is desired
  • Familiarity with online advertising and social media products
  • Fluency in English AND full fluency in the desired language
  • Exceptional grammar and the ability to construct emails efficiently

Job Type: Full-time

Pay: €27,000.00-€30,000.00 per year

Experience:

  • Customer Service: 1 year (Required)
  • Marketing: 1 year (Preferred)

Education:

  • Bachelor's (Preferred)

Language:

  • German (Required)

Work remotely:

  • Temporarily due to COVID-19
Job Settings
Number of jobs: 1 hires
Information about the advertiser
Company: Accenture
Company size: 1-49
Contact: NA