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IT PMO Support Analyst

Star Medical Ireland on behalf of client
Dublin, Country: Ireland
Job Type:
full-time, contract
Job Description

Company Background

The Uniphar Group is a leading service provider within the pharmaceutical and healthcare sector headquartered in Ireland. We have grown significantly in recent years, both organically and through acquisition. We now employ close to 2,000 people at 15 office locations and depots in Ireland, the UK and the Netherlands and intend to expand further into mainland Europe.

Operating a strong service-based culture and working closely with our partners, we provide an innovative range of services and integrated solutions based on our core capabilities. These services include product distribution, outsourcing and resourcing, multichannel account management, data analytics, market access and patient management solutions into the pharmaceutical and medical devices sectors. The business is divided into three trading divisions: Supply Chain & Retail Services, Product Access Services and Commercial & Clinical Services.

· Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies, hospitals and veterinary surgeons in Ireland. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life and Allcare brands.

· Our Product Access Services businesses support healthcare professionals and their patients to access unlicensed or otherwise difficult to procure medicines. Within the division we now concentrate on two specific business areas: On Demand Access and Exclusive Access. Uniphar, through the PharmaSource, has had a lot of success in this area, thanks to our strong pharmacy relationships and our ability to access two million pharmaceutical products through 100 global suppliers.

· Our Commercial & Clinical division provide outsourced services, specifically sales, marketing and multichannel account management to pharmaco-medical manufacturers, and distribution and support services to medical device manufacturers. Uniphar offer a fully integrated multi-channel account management solution that is supported through market data, insights and digital programmes. We integrate these programmes with our supply chain and distribution capability to provide a full end to end service to manufacturers.

The three trading divisions work in synergy to allow us to support our healthcare professional and manufacturer customers to provide their patients and communities with the medicines and care that they need.

People & Culture

At the core of Uniphar Group are its people and our employees are the driving force of the business. Uniphar is passionate about hiring and developing high-potential individuals and giving them fast track, long-term careers.

The company hires more than anything on cultural fit and potential to grow within the business. It is a fast-moving business in an industry that is going through a lot of change – this means our people must be adaptable, quick thinking and focused on results.

In order to succeed in Uniphar you will be smart, down to earth, highly commercial and driven. You will need to be flexible in how you think and a strong problem solver. We would hope that you would have a little bit of entrepreneurial flair and a nose for what is possible. You will also need to be a good leader, able to get the best from your own team and to work cross functionally and interact effectively with people at all levels of the business.


The role of IT PMO support analyst will be to work with the IT Program team supporting the day to day applications and processes covered by the PMO team. The focus of the role will be to provide front line support for IT ticket triage, SAP authorisations and IT PO administration. The role will also involve project delivery tasks to provide support to the PMO team and wider IT group on project delivery.

He/she will also create and maintain two-way communication with business user teams and IT resources to ensure on time and complete delivery of tasks for both application and project support.


  • Business & Application support – Provide frontline IT support to the business on specific applications and functions. Work as part of a team managing IT application ticket triage, application support and SAP user roles / Authorization management.
  • Project Support – Work in a team collaborating on different aspects of a large project, ensuring that the objectives of all components are aligned, and that delivered solution will work as an end to end process. Provide link between business and development teams during projects. Project support, project tracking & unit testing.
  • Report on Projects – prepare and deliver statistics on related projects: status, due date, next steps, etc.
  • Support Cross functional testing – work with IT and project teams to define, plan, execute and record end-to-end functional tests to validate new configuration, developments and/or data to support new business models, software upgrades or interfaces..
  • Support Quality Processes – execute test cases and document the results in line with the business quality guidelines, working with the wider community to ensure that all activities are carried out in compliance to computer system validation guidelines.
  • Quality - Comply with company's Global IT Policies & Procedures


  • Ideally have an IT or Engineering related qualification
  • Ideally have 1-2 years’ experience in a similar support role
  • Have a natural aptitude to learn new technologies and develop skills
  • Experience of working in a validated environment an advantage


  • Experience of working with SAP an advantage
  • Experience of working with WMS environments an advantage


  • Being customer focused is the most essential part of all IT related roles. The successful candidate will also:
  • Interact with other departments to facilitate application support
  • Work with a team responsible for the resolution of a wide variety of problems and delivery of projects.
  • Managing external vendors
  • Have good analytical and problem-solving skills
  • Have good interpersonal and customer care skills
  • Have an excellent attention to detail and be good at keeping records
  • Have a strong aptitude for learning

Job Types: Full-time, Contract


  • IT Support: 1 year (Preferred)
Job Settings
Number of jobs: 1 hires
Information about the advertiser
Company: Star Medical Ireland on behalf of client
Company size: 1-49
Contact: NA