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Senior Receptionist

Company:
The Grand Hotel, Tralee
Location:
Kerry, Country: Ireland
Job Type:
full-time, permanent
Job Description

We're looking for an experienced Senior Receptionist to join our team! If you're someone with a bubbly personality and consider yourself a ‘people person,’ this is the right job for you.

You will be responsible for providing guests with advice on hotel services, facilities and offers, ensuring a high standard of customer service is offered at all times and accurately creating and maintaining reservations.

Your Responsibilities

  • Take responsibility for the day to day running of the Reception as per department standards and procedures, ensuring all inquiries are answered promptly and professionally.
  • Ensure a high standard of customer care at all times.
  • Greet all guests and members professionally.
  • Take responsibility for bookings and ensure that the billing for each guest is carried out correctly and in a timely manner.
  • Keep up to date on promotional offers
  • Maintain cleanliness and a high standard of presentation of the desk/reception area.
  • Any other duties as may be required by from time to time.

Your Profile

  • >1 year(s) experience as a hotel receptionist in a busy 3 or 4 star hotel
  • Ability to use all Microsoft packages to a good standard.
  • Demonstrable customer service skills and the desire to go the extra mile to ensure guests have a memorable, high quality experience.
  • An excellent team worker who is reliable and demonstrates good timekeeping
  • Excellent communication skills to ensure effective working relationships within and across departments.
  • Fluent English
  • Knowledge and experience with HotSoft a distinct advantage

Job Types: Full-time, Permanent

Experience:

  • Receptionist: 1 year (Required)

Work remotely:

  • No
Job Settings
Number of jobs: 1 hires
Information about the advertiser
Company: The Grand Hotel, Tralee
Company size: 1-49
Contact: NA