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Security Systems Technical Support

Company:
Convergint Technologies
Location:
Dublin, Country: Ireland
Job Type:
full-time, permanent
Job Description

The purpose of the role is to provide Helpdesk resolution to service requests within a timely manner and to demonstrate technical expertise and exceptionally good customer service skills. This role is supporting standalone PC based or simple network systems on client sites globally, 24/7, and requires excellent spoken English.

Key responsibilities:

  • Interact with customers via telephone, e-mail, chat etc., providing technical support and problem solving abilities.
  • Identify, evaluate and prioritize customer issues and assist in identifying resolution gaps.
  • Provide support / triage using Standard Operating Procedures.
  • Work with departmental staff to promote, develop, and maintain high standards of customer service.
  • Escalate unresolved issues to designated service group or client help desk, as and when required.
  • Provide quality response with appropriate information
  • Send communications / reports to stakeholders

Key Skills:

  • Experience of working in Desktop support role (1yrs+)
  • Proven software and hardware troubleshooting skills
  • Basic infrastructure support e.g. switches, servers, etc.
  • Experience of supporting Windows clients.
  • Experience with remote support.
  • Flexibility to work in shifts for 24x7 support
  • Excellent English – both verbal and written communication skills
  • Ability to work under pressure to meet SLA's
  • Ability to work in a team both locally and in a geographically dispersed environment

Benefits:

  • On-site parking

Job Types: Full-time, Permanent

Salary: €0.00 /year

Experience:

  • Technical Support: 1 year (Required)
  • Hardware & Software Support: 1 year (Preferred)
Job Settings
Number of jobs: 1 hires
Information about the advertiser
Company: Convergint Technologies
Company size: 1-49
Contact: NA