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Company:
TestReach
Location:
Dublin, Country: Ireland
Job Type:
full-time, permanent
Job Description

If you are bright and enthusiastic with the desire to work in a fast-moving technology environment, then we want to speak to you.

The successful candidate will be working in our Services and Support team working closely with a wide range of customers. This person will be primarily responsible for exam scheduling and staff rostering in a 24/7 environment.

We’re looking for someone who:

  • Is a great communicator - with excellent verbal and written skills. Fluency in English is essential.
  • Has good customer facing skills.
  • Has excellent numerical and analytical skills. Meticulous attention to detail and accuracy. Experience with working with large data sets.
  • Has excellent organisational skills.
  • Is good at implementing agreed processes.
  • Has advanced Microsoft Excel skills and is proficient at using other software applications such as MS Word, Google Forms etc. Experience with scheduling software i.e. WhenIWork an advantage.
  • Ideally has a third level qualification.
  • Is self motivated with the ability to prioritise competing tasks and able to work well under pressure.
  • Has 2+ years previous experience in a similar role.

Responsibilities:

  • Maintain exam calendar for all scheduled exams.
  • Manage all incoming requests for new calendar bookings
  • Schedule exams based on capacity, confirm exam dates and times with clients.
  • Create staff rosters based on exam calendar.
  • Create and update shifts in WhenIWork.
  • Implement agreed processes. Assist with identifying and implementing process improvements.
  • Report on metrics that can be used to determine adequate resourcing levels and requirements for different role types.
  • Assist with recruitment as required.

About TestReach
TestReach provides a total solution for running formal and informal assessment, tests and exams online. It gives organisations a flexible, scalable and cost-effective way to run tests regardless of where the candidate is located. TestReach is a unique solution which offers a comprehensive authoring and delivery platform combined with the option for remote real-time invigilation where candidates are monitored by trained supervisors during the exam through a range of security features including: video, audio and screen-share. For more information see www.testreach.com.

Salary DOE

Job Types: Full-time, Permanent

Job Settings
Number of jobs: 1 hires
Information about the advertiser
Company: TestReach
Company size: 1-49
Contact: NA