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Functional Consultant / Application Support Specialist

Company:
Seertech Solutions
Location:
Dublin, Country: Ireland
Job Type:
full-time, permanent
Job Description

About Seertech:

Seertech, founded in 2003, Seertech is one of the few companies in Australia hosting and developing a complex, global cloud technology solution.

Offering mission critical Talent, Learning and Compliance Management Solutions for clients in the USA, Middle East, Europe and Australasia, we are recognized as a leading provider of tailored LMS solutions for:

  • Large organizations,Multinational organizations,
  • Organizations with complex learning needs and,
  • Learning for profit (e-commerce).

Today, over 1.3 million people in over 160 countries use our award-winning iLearning PLUS solution. Seertech’s highly configurable technology, utilizing the latest user Interface tools and technologies for businesses and organizations in key industry verticals such as Banking & Finance, Construction & Mining and Health & Medical.

Some of customers include Red Hat, S&P Global, Texas Instruments, Ingersoll-Rand, Lloyds Register, DNV GL and Emirates Catering Services.

As an Oracle Gold Partner our technology is built on Oracle software using the latest User Interface tools and trends and is recognised as a market leader in many industry verticals.

The Opportunity – Full Time Permanent

We are looking for a Dublin-based Functional Consultant to work with our enterprise customers providing support and guidance in terms of ongoing use of our learning management system. Experience in the Learning Management Software 'LMS' & E Learning space is a must and will be highly regarded.

We value communication, talent and experience. Our style is small teams of experts who have the freedom to innovate, pitch ideas and share in overall success.

We are based in Iconic Offices, The Greenway St Stephen's Green, Dublin 2 which is close to transport and all amenities.

Specific Duties:

Your tasks include, but are not limited to:

  • Understanding our client’s businesses and how Seertech’s LMS can add value to customers
  • Proactively solve customer support tickets over phone/email and smartly identify when to escalate an enquiry to another team.
  • Owning the customer experience and work to exceed expected targets around customer satisfaction and response time.
  • Responsible for Unassigned Tickets and ensure that they are responded to within support targets.
  • Logging all support related activities in Seertech’s support ticketing system.
  • Accurately log time spent on each support related item in Learning Seat’s support ticketing system.
  • Assisting with understanding customer requirements and supporting the development solution designs, project estimates and activity plans which are aligned to business needs and existing LMS product functionality and architecture
  • Ensure effective management of internal and external stakeholders including communication, status updates, project scope, testing outcomes and budget
  • Become a trusted advisor of best-practice use of the LMS
  • Liaise with the Product Development team by being the voice of our customer feedback and proposing new solutions

Essential Items:

  • Experience in the Learning Management Software 'LMS' & E Learning space
  • At least 3 years’ experience in a similar role with similar technology
  • Strong BA, customer and stakeholder management and project management skills
  • A willingness to be hands-on with the technology
  • Good written communication skills and proactive at keeping records and documentation.
  • Ability to communicate and negotiate in a professional manner with clients and colleagues.
  • To be eligible you must be a permanent resident with full working rights in Ireland

The Benefits:

  • Modern relaxed healthy culture, great offices
  • Paid Training/Conferences on request
  • A chance to work with high-profile clients
  • Flexible working conditions that gives you a desk but doesn’t chain you to it.

Who we are

We're a hardworking diverse bunch with offices in Sydney, Dublin and Denver, Colorado. We have an inclusive and diverse culture. We work in a positive and energetic environment, where you can expect to find professional colleagues, driven to achieve results.

Job Types: Full-time, Permanent

Experience:

  • LMS: 3 years (Required)

Work remotely:

  • Temporarily due to COVID-19
Job Settings
Number of jobs: 1 hires
Information about the advertiser
Company: Seertech Solutions
Company size: 1-49
Contact: NA