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Customer Support Agent - Portuguese

Company:
Allianz Worldwide care
Location:
Dublin, Country: Ireland
Job Type:
permanent
Job Description

Allianz Care in Ireland is part of the Allianz Group. The Allianz Group employs over 160,000 people in over 70 countries worldwide, each with their own in-depth experience of local markets and all focused on a common goal - local expertise and global presence

Allianz Care are the international health experts at Allianz Partners. Our focus is on addressing the health and wellbeing protection needs of clients worldwide, through the delivery of straightforward, innovative solutions that make each client feel understood, confident and valued.

Our Customer Support Agents support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers) The customer support agents must anticipate and meet the needs of our client as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement .

Responsibilities:

  • Responding to queries regarding cover, claims, hospitalisation, complaints
  • Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
  • Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

Experience Required:

  • Previous experience in call centre environment would be beneficial
  • Experience working in pressurized environment with tight deadlines
  • Strong Knowledge of Microsoft Office ( Excel, Word)
  • Applicants must be flexible to work within our rotating shift patterns
  • Valid EU work permit with the ability to work full time year round
  • Fluency in English and Portuguese
  • Must be fully flexible to work rotating shift patterns including shift work, nights and weekends.

What we offer...
  • A competitive Salary and bonus scheme
  • Career progression opportunities and training
  • Excellent benefits such as pension, health insurance for employee, his/her spouse and children under 18, and discounts on car and house insurance
  • A generous 30% shift allowance in addition to your basic salary
  • Free onsite parking
  • Active Sports & Club society
  • Transport Subsidy
  • Support for professional studies
  • Relocation Assistance
  • Recognised as one of the best large companies to work for 2017

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

Allianz Care is an Equal Opportunities Employer

www.allianzworldwidecare.com/movie

Job Settings
Number of jobs: 1 hires
Information about the advertiser
Company: Allianz Worldwide care
Company size: 1-49
Contact: NA