Job Title: Site Reliability Engineer (Public Cloud SRE)
Location: Dublin, Ireland
About the job
Imagine being part of a vibrant team where your ideas have the potential to shape up the direction of a new organization. Picture yourself working on new transformational technologies. Envision yourself in a team solving thought-provoking technical problems and driving our customers’ success. Please come join us as we look to begin a new Site Reliability Engineering journey for Salesforce!
The Public Cloud Site Reliability Engineering (Cloud SRE) team is a brand new Organization within Production Engineering, with an exciting mission to bootstrap adoption of the industry’s leading-edge SRE principles and best practices at Salesforce. We are looking for experienced Software Engineers/System Engineers to join this new team. Working closely with counterparts in the Infrastructure and Engineering organizations, this Cloud SRE group owns the reliable delivery of service to Salesforce engineering teams and customers running on public cloud infrastructure. This organization provides round-the-clock, follow-the-sun situational awareness and leadership in the swift repair of any service-impacting issues, driving customer success.
As a member of the Cloud SRE team, you will be responsible for detecting and resolving system failures and complex outages, including creation of the observability tooling necessary for your success. This objective is met by monitoring the services, reacting to problems, proactively addressing issues before they affect performance or availability, and working with Engineering teams to define service level objectives and improving service design and implementation to increase reliability through closed-loop feedback.
Cloud SRE balances proactive automation with reactive operations, and targets 50%+ time spent on improving service design for reliability, extending monitoring and operational automation, driving self-healing and resiliency initiatives and game day exercises. The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration.
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