The Sales Support's responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales support, you should stay up-to-date with product features, manage stock levels and inventory within customers' facilities.
We don't just want a lead generator but someone who can build rapport and develop long-standing relationships.
Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store's sales goals.
In return, Fastenal will provide training, give you progression opportunities throughout your new career and pay a competitive salary with bonus opportunities in the future.
Working hours: Monday - Thursday; 8 am to 5 pm, Fridays; 8 am to 2:30 pm
Providing excellent customer/sales service
Driving company vehicle to customers' locations and Fastenal stores
Working hard to drive in sales
Seeking out prospective customers
Being knowledgeable about the products/services
Business to Business sales of Industrial supplies, PPE equipment and more
Managing inventory within customer facilities
Warehouse and industrial vending machine maintenance
Receiving of goods, picking orders, shipping goods, material handling, cycle counts
Communicating with team members
Suggesting ideas on how to improve sales
Experience as a Sales Associate or any related area (Preferable)
Full UK Driving Licence (Key Requirement)
Good understanding of sales and customer service
Able to communicate well with customers
Good at math
Experience with POS transactions would be a plus