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Business Development Representative - Web Chat

Dublin, Country: Ireland
Job Type:
Job Description

Role: Business Development Representative – Online Chat
Location: Carrickmines, Dublin 18

We are transforming the world of digital sales – and for that we need visionaries and challengers. People who dream it and then go for it. We are looking for an energetic Business Development Representative to join us. If you have the drive, we’ve got the potential. If you have the knowledge, we’ve got the solution. If your ambition is just waiting to be activated, join Vodafone Business Digital Sales in Carrickmines, Dublin.

Who we are:

Vodafone Business Digital Sales is the inside sales division of Vodafone Business. With our expertise in Connectivity, our leading IoT platform, our secure Cloud solutions and our global scale, we help our customers unlock growth, fully embracing the new digital society. Our culture is about developing your career, a sense of belonging, and always being yourself. It’s about helping others and working hard, enabling and owning digital transformation.

We’re a fast-growing global team, driving the #FutureOfSales. We have the digital expertise, using cutting-edge technology and highly trained teams leveraging social selling and the best sales practice to unlock growth for you and the businesses we support. We have two main digital sales hubs in Valencia and Dublin, with smaller teams in Hungary and Singapore. Do you see the world with digital eyes? We would love to have you with us.

The role:

You will be responsible for identifying opportunities through inbound web chat leads from Vodafone Business Customers, as well as engaging with global and local accounts teams to ensure these opportunities are managed, giving the customer the best experience possible. You will create a great first impression by providing all prospects with an excellent experience. This will ensure that prospects for whom we can add value are excited to move forward with us, and those for whom we aren’t the right solution still walk away with a positive experience.

This role will provide continuous support to clients' Sales teams to identify Sales-ready opportunities, take responsibility for pre-call research, and work with NAM Sales Strategy, ensuring that opportunities are followed-up by Sales reps and do not become stuck or stale during the Sales cycle. As part of the role you will help improve and give continuous feedback on the inbound web chat platform and help ensure we are giving the customer positive and valuable experience .

You will be:

  • Identify & qualify sales opportunities.
  • Identify & manage customer enquiries requirements and ensure they are redirected to the correct resource
  • Work collaboratively with the National Account Manager to ensure revenue targets are delivered.
  • Conduct pre-call research and ensure that calls are effective and of value to the customer
  • Work on Marketing-led initiatives to focus on key growth areas of Cloud, Security and IoT.
  • Ensuring key performance indicators around response rates and redirects are maintained.

You are good at:

  • Planning & Organising
  • Teamwork & Collaborative Working
  • Effective Relationships & Networking
  • Effective Communication
  • Results Focused
  • Willingness to learn
  • Positive attitude
  • Desire to progress quickly within the business

Experience and Professional Qualifications:

  • Degree or 1+ years’ Sales / industry-related experience

What we offer:

  • Competitive salaries and commission plans
  • Flexible working hours to facilitate your work-life balance
  • Generous employer pension contribution of 9.7%
  • Benefits package where you can choose what works best for you including healthcare, dental insurance, tax saver tickets, one4all vouchers, etc.
  • 23 days Annual Leave with the option to increase plus a dedicated day for your birthday
  • 3 Charity Days per year
  • Handset and access to Vodafone staff plan
  • Discounts for Friends and Family
  • Free car parking
  • Free gym access
  • Employee referral programme

Why Vodafone Business Digital Sales?

  • Be yourself at work: We are proud to offer equal opportunities regardless of race, nationality, cultural background, sex, age, marital status, sexual orientation, gender identity, disability and religious or political belief. We also attract the best people with an inclusive workplace with a diversity of thought where everyone belongs.
  • Be at your best: We promote wellbeing and mindfulness and we help you to balance your work and family and to have a healthy life.
  • Shape the future: Our development framework enables you to enhance your skills and shape your career journey. We recognise that everyone is unique and we help you to accelerate your growth.
  • Connecting for Good: Connecting for Good combines Vodafone's charitable giving and technology to make a difference in the world.
  • ReConnect programme: Experienced people who have been on a career break for between 1 and 10 years can join Vodafone Business Digital Sales where you will work at your own pace and have a real job with responsibilities but with lots of support in the first six months, including flexible working hours.


Job Settings
Number of jobs: 1 hires
Information about the advertiser
Company: Vodafone
Company size: 1-49
Contact: NA