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Logistics Coordinator - Order Management

Company:
Expeditors
Location:
Dublin, Country: Ireland
Job Type:
Job Description
Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Job Summary:

Based at the customer's site, the Logistics Coordinator is responsible to process shipping requests per customer needs to ensure customer satisfaction. Provide logistics solutions through the support of internal cross-functional teams. While incorporating Expeditors culture within our quality of service.

Duties and Responsibilities:

  • Process shipping requests

  • Correspond with customer in person and/or through calls / emails / tickets

  • Prioritize his/her ticket queue according to customers' requirements

  • Generate and provide accurate & internationally-compliant documents to the requestor in a timely manner

  • Ensure every shipment is compliant per regulations through consultation & general knowledge

  • Respond to all inquiries timely as per Service Level Agreements

  • Maintain knowledge of customer policies on all aspects of product movement

  • Research customer inquiries and resolve issues in a timely manner

  • Record all customer interactions and transactions to include all inquiries, comments, complaints, and resolution decisions

  • Create documented process for customers when requested - SOP/SWI creation

  • Articulate process improvement ideas to Supervisor/Manager

  • Appropriately escalates complex issues to the next level of management

  • Highlight potential issues (big or small) to direct Supervisor/Manager

  • Attend meetings with the customer for process enhancements and/or failure post mortem

  • All other tasks as required


Qualifications

Requirements:

  • Previous experience in Logistics and/or customer service roles

  • Proficient with Windows and/or macOS

  • Effective communication skills

  • Ability to define, develop & document business processes and procedures

  • Excellent customer service skills

  • Self starter and the ability to work in fast-paced environment

  • Strong knowledge of Microsoft Excel

  • Knowledge of Google Applications is a plus

Additional Information

Expeditors offers excellent benefits package.

Job Settings
Number of jobs: 1 hires
Information about the advertiser
Company: Expeditors
Company size: 1-49
Contact: NA