Principal Duties and Responsibilities:
- Provide hardware and software PC support.
- Log all support issues in the DT Support helpdesk Desk system, take ownership of support issues and drive to closure.
- Provide clear, concise reports on status of all calls to Helpdesk Manager
- Set up new users in Active Directory, Change user permissions, Change passwords etc.
- Patch PCs on a monthly basis.
- Identify purchase needs and submit requests as authorized.
- Provide backup cover for the DT Delivery Manager
- Maintain and audit the company's software licence compliance.
- Provide database administration.
- Identify and generate proposals for improving systems methods and tasks
- Backup system monitoring and maintenance
- Liaise with 3rd Party Vendor support on Hardware and Software Issues where relevant.
- Carry out any other reasonable duties assigned by your reporting manager